Company (Client) Name: Phone Number: Location: Email Address:

Is this support request affiliated with Mesita, Salt, or Ainsworth?


What do you need help with? Technical Support - Remote Technical Support - Onsite Technical Support - Programming CCTV Footage Request Other

For CCTV Footage, please provide Date, Time of Occurrence, and Camera Name:

When did this issue first occur?
What troubleshooting measures have you tried?
What has been affected?
Do you know the manufacturer of the affected device?
Do you have an active Service Contract with VI Group? Yes No
How critical is this issue? (1-5, 5 = Immediate Action)

Disclaimer: If a service contract is not in place the following labor rates will apply.
After-hours, Weekends and holidays 6pm - 9am $250/hr
VI Group is not liable for any indirect, incidental, or consequential damages arising from or related to the service provided.